Return & Refund Policy

WELLOWEN™ · RETURNS & REFUNDS

Return & Refund Policy

Steps for requesting a return, resolving an order problem, and receiving an approved refund.

01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

02. Starting a Return Request

Email service@wellowen.com before sending an item. Include your order number, product, reason for the request, and relevant photographs or video.

03. Standard Return Eligibility

The item must be unused and in its original condition.
The item must not be altered or intentionally damaged.
Original parts, accessories, instructions, and included materials must be returned.
Original packaging should be included where reasonably possible.
Proof of purchase or a valid order number is required.

04. Return Destination

After approval, customer support will provide the appropriate return address and instructions.

Do not automatically return merchandise to our registered business address. Unauthorized returns or parcels sent to an incorrect destination may be delayed or rejected.

05. Non-Returnable Preference Items

Customized products, gift cards, final-sale items, materially altered products, used consumables, and products damaged after delivery for reasons unrelated to a defect may not qualify for a preference-based return.

06. Damaged, Defective, Incorrect, or Incomplete Items

Inspect your order after delivery and contact us promptly. For a confirmed error attributable to us, we will provide an appropriate replacement, reshipment, refund, or return solution.

07. Return Shipping Costs

Customers generally pay return shipping for preference, change-of-mind, or incorrect-selection returns. We cover appropriate additional costs arising from a confirmed error attributable to us.

08. Return Inspection

Approved returns may be inspected for identity, condition, completeness, and compliance with the applicable return requirements.

09. Refund Timing

After an approved return is received, inspected, and accepted, we initiate the eligible refund to the original payment method within 5–10 business days. The payment provider may require additional posting time.