Contact Us
Support for product questions, compatibility, orders, tracking, delivery, returns, refunds, payments, and privacy requests.
How to Reach Us
Email: service@wellowen.com
Phone: +86 135 1011 2086
Customer Service Hours: 8:00 AM–10:00 PM Daily
We aim to respond to customer inquiries within 1–2 business days.
Product and Compatibility Questions
Include the product name, intended fishing method, relevant equipment, required measurements, and any compatibility concern. Final product selection and safe use remain the customer’s responsibility.
Questions About an Existing Order
Please include your order number and the email address used at checkout. For damaged, defective, incomplete, or incorrect orders, provide a clear description and relevant photographs or video.
Before Returning an Item
Contact customer support before shipping merchandise. If the return is approved, we will provide the correct return destination and return instructions.
Investigation Times
Carrier investigations, payment-provider reviews, fulfillment checks, and return inspections may require additional time. We will provide updates when reasonably available.
Wellowen™ and wellowen.com are owned and operated by Shenzhen Yihong Cultural Development Co., Ltd. The owner and contact person is Huang Peizhu.