01. Scope and Controller

This policy applies to wellowen.com and related customer-service interactions. Shenzhen Yihong Cultural Development Co., Ltd. operates Wellowen™ and determines how personal information is processed for the purposes described here.

02. Information We Collect

• Contact and account information, including name, email, phone number, delivery address, and account credentials.
• Order information, including products, options, billing and shipping details, transaction status, and order history.
• Customer-support communications and information submitted with a request.
• Device, browser, IP address, cookie, referral, usage, and interaction information.
• Marketing and communication preferences.

Payment information is processed by Shopify and applicable payment providers. We do not store complete payment-card numbers on our own servers.

03. How We Use Information

• Process orders, collect payment, arrange fulfillment, and deliver purchases.
• Maintain accounts and provide customer support.
• Prevent fraud, protect security, and enforce store terms.
• Communicate about orders, policies, products, and promotions where permitted.
• Improve our website, product information, and customer experience.
• Meet legal, accounting, tax, regulatory, and dispute-resolution obligations.

04. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies for essential operation, preferences, analytics, fraud prevention, and advertising.

05. Disclosure of Information

Information may be disclosed to Shopify, payment providers, fulfillment and logistics partners, customer-support providers, analytics or advertising providers, professional advisers, regulators, or other parties when reasonably necessary to operate the store or comply with law.

06. International Processing

Our company and service providers may process information outside the customer’s country of residence. Where required, appropriate legal mechanisms are used for international transfers.

07. Retention and Security

Information is retained as reasonably required for fulfillment, customer support, fraud prevention, recordkeeping, and legal obligations. No online transmission or storage system can be guaranteed completely secure.

08. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. Identity verification may be required.

09. Children’s Privacy

Our store is not directed to children, and we do not knowingly collect children’s personal information in violation of applicable law.

10. Contact

Privacy requests may be sent to service@wellowen.com. Include sufficient information for us to identify and address the request.